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Author Topic: Ruger and S&W customer service calls about AR...  (Read 1542 times)

Steve80

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Ruger and S&W customer service calls about AR...
« on: August 30, 2016, 05:55:20 pm »
I've gotten mixed responses on Ruger vs SW, both sound good.  So I decided to call both customer service numbers to see how often they deal with issues.  Ruger rep said she gets about 20 calls a week for AR556's being sent in for repair (plus no written warranty but they will fix).  SW rep said she thinks at worst she gets 5 or less calls a month for repairs on the mp15 sport 2.  Now I understand other reps might get more calls than others but I found it interesting.  It seems like (and I could be wrong) that S&W might have less issues, but please correct me if I'm wrong.  Again, thanks for everyone's input.  I'm having a hard time making a decision. 
California

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    GeorgeHill

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #1 on: August 30, 2016, 08:05:17 pm »
    You can see why I listed S&W over the Ruger.

    But here's something else to consider.  Your normal Ruger Customer is not really an AR-Centric customer so most of those calls are from people who just don't know AR-15's and User Error is going to be a lot higher.  This isn't a knock on Ruger Fans... It's just a matter of Institutional Knowledge of the Ruger Fans isn't really about AR's.   

    S&W had been making AR's for about 6 years longer and they cast a vast net when they entered the AR Market, and they marketed to guys that know AR's.  So S&W's customer base is far more knowledgable about the AR platform and less likely to need to call in than the Ruger customer.
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    Kaso

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #2 on: August 30, 2016, 08:41:17 pm »
    Here is one thing I will say: Though I would prefer to buy from Ruger as a company, I have never had to deal with their customer service department.  I have dealt with Smith's, and they are superb.  There is a lot to be said for a company that warrants their product forever, because being in California... this is your rifle forever.

    GeorgeHill

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #3 on: August 30, 2016, 08:48:38 pm »
    Ruger's is very good.  They will take care of you.   I own, what, 3 Ruger's right now?
    No... 4.   
    I'm pleased as punch with all of them.  Ruger makes a fine gun and they have earned a solid reputation. 
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    Steve80

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #4 on: August 30, 2016, 08:51:59 pm »
    I'm really undecided on this.  I'm going to the gun store in the morning because it will take about a month to get them in (everyone in California is buying them).  I want the Ruger but people claim there are quality issues.  Then georgehill made a good point about Ruger's customers.  What to go with.....

    Does the 1:9 barrel in the SW really make much of a difference from Ruger's 1:8?  Many people seem to comment on that.
    California

    Kaso

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #5 on: August 30, 2016, 09:04:22 pm »
    What to go with.....
    You have been asking a lot of questions, and that is good.  Looking at it from every angle helps too, and you are being very thorough.  The thing is, at some point you are going to have to just take the leap.  Colt, S&W, Ruger are each fine choices for what you are after - a budget AR, in your possession before the ban.  There are better choices than any of them, sure, but those are outside your budget. 

    So just pick one. 

    Since you are avoiding the garbage brands, the overwhelming likelihood is that your rifle will be fine.  And if it does have an issue...  Anything can be repaired/replaced/fixed except the lower receiver.  That is the serialized part.  As long as that is in good condition, you can have (and probably will) parts on hand to take the rifle from a 16" cqb to a 24" varmint rifle.  The sky is the limit with your registered, grandfathered lower.

    Everything else, and I mean everything on the rifle, can be changed out by either yourself or a competent gunsmith to suit your needs and desires.

    MTK20

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #6 on: August 30, 2016, 09:07:28 pm »
    I'm really undecided on this.  I'm going to the gun store in the morning because it will take about a month to get them in (everyone in California is buying them).  I want the Ruger but people claim there are quality issues.  Then georgehill made a good point about Ruger's customers.  What to go with.....

    Does the 1:9 barrel in the SW really make much of a difference from Ruger's 1:8?  Many people seem to comment on that.

    Every gun guy has opinions and George Hill is no exception, however I will say that George does a petty good job at separating his ego from whatever he reviews. Not to mention that he is well read and actually shoots the things. Any advice he gives you, I would commend as being pretty damn solid, all variables considered. Besides, it's tough for him to invest his ego in any one make or model when he refuses to commit and just stick to one  :facepalm :neener. He loves the designs he loves and while he recommends them all highly- he personally carries a preferred model no longer than 6 months before switching to another model on his A list. My carry rotation is like a 6 sided die, while his is more like that barrel full of numbered ping pong balls you see them use at bingo games.

    I also agree with Kaso.
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    Steve80

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #7 on: August 30, 2016, 10:23:45 pm »
    I'm really wanting something that is less likely to give issues.  Do the barrel differ that much between the two?  Others mention the hammers too.  Sounds like those are the main differences.  I'm keeping mine for self defense mainly.
    California

    Mikee5star

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #8 on: August 30, 2016, 10:30:26 pm »
    I think you will find the differences minor.  Also, barrels and hammers are not "guns" under Federal law. Also I don't think they are covered by kommifornia law, so you can change them out at a later date if, and it is a big if, you have a problem.

    Pick one and buy it. Don't think you can go horribly wrong with either.
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    GeorgeHill

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    Re: Ruger and S&W customer service calls about AR...
    « Reply #9 on: August 30, 2016, 10:30:55 pm »
    Between 1:8 and 1:9 - you wont really find much difference.   

    Hat tip to MTK20. 

    Get the one you find the best deal on, and you'll be fine between these two options. 

    The real question though - the one you'll really sweat on - is the Optic.    :thumbup1
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