I know PSA has had customer service issues in the past... anybody deal with them recently? Have they gotten any better?
Reason I ask is I bought an upper
from them - ordered it Sunday night, got here Wednesday - no shipping charge(!!).
So, I'm really happy with how quickly it got here. It's complete, no missing parts, but.... it doesn't fit my lower. I can get the pivot pin to seat, or I can get the takedown pin to seat. I can not get both pins to seat. If I hold the rifle rightside down, and shine a flashlight into the hole the takedown pin is supposed to lock into, I can see it *juuuust* not quite clearing the takedown block. If I seat the pivot pin, and hold the rifle up to the light, there's a slight gap back by the buffer between the upper and lower receiver, that narrows as it gets closer to the pivot pin.
The AeroPrecision and CMMG uppers I have mesh fine with the lower.
So, the question is - Do I bother with PSA's customer service, or just take the upper I bought and have everything transferred to the upper that I know works?
The local gunsmith charges $50 to swap barrels (and last time I checked, their wait list was four weeks long), and shipping the whole upper back to PSA for warranty replacement will likely run close to that.